Please review the following information regarding international shipping, customs duties, and local taxes before placing your order.
Customers in the United States
Orders placed by customers in the United States are shipped from our U.S. fulfillment center.
- Shipments are made domestically within the United States.
- No import customs duties are incurred for these shipments.
- Delivery is handled through our local U.S. logistics network.
Customers in the Canada
Orders placed by customers in Canada are shipped from our U.S. fulfillment center via international shipping.
- International customs clearance is required upon import into Canada.
- Import duties, VAT, and/or other local taxes or customs-related charges may apply, depending on Canadian customs regulations.
- Any applicable duties, taxes, or customs charges are generally the responsibility of the customer.
ℹ️ If you require prior coordination regarding the declared value of the shipment or other customs information, please contact us before shipment and provide your order number through WhatsApp or our KakaoTalk channel below.
Customers in Europe & Other Countries in Asia
Orders placed by customers in Europe and other Asian countries are shipped from our Korean fulfillment center via international courier services such as FedEx or DHL.
- International customs clearance is required upon import into the destination country.
- Import duties, VAT, and/or other local taxes or customs-related charges may apply.
- The applicable duties and taxes vary by country and are generally the responsibility of the customer.
- Please check the applicable import duties and local tax regulations in your country before placing an order.
ℹ️ If you require prior coordination regarding the declared value of the shipment or other customs information, please contact us before shipment and provide your order number through WhatsApp or our KakaoTalk channel below.
Customs & Shipping Inquiries
For any questions regarding customs clearance, declared value, or shipping arrangements, please contact us before your order is shipped with your order number.
➣ WhatsApp: contact us
➣ KakaoTalk: contact us
Please note that customs duties, VAT, and other local taxes are determined by the destination country’s customs authorities and may vary depending on local regulations. BOTEM is not responsible for customs duties, VAT, or other import-related charges imposed by the destination country.
